AGENCY: Department of Health and Human Services. Community Health and Well-Being. Division of Population Health. Office of Emergency Medical Services and Preparedness.
SERIES: 14079
TITLE: Complaint records
DATES: i 1990-
ARRANGEMENT: Chronological by complaint date
DESCRIPTION: These records support the agency's function to establish and actively supervise a statewide trauma system that promotes optimal care for trauma patients (Utah Code 26-8a-250 (2000)). The agency uses these records to monitor the quality of emergency health care in the state by documenting formal complaints made to the agency regarding emergency medical service providers or agency employees. These records function as an official record of the complaint, which may be agency- or personnel-specific, and may be the basis of an investigation and/or of an administrative or disciplinary action as authorized by Utah Code 26-8a-503 and 504, (2008). This series may also be known as whistle-blower, fraud, or criminal complaints. Records used to document complaints may include complaint logs, initial written complaints, information gathered to investigate, copies of hearing transcripts and rulings, and agency or individual responses.
RETENTION
Retain for 7 year(s) after resolution of issue
DISPOSITION
Destroy.
RETENTION AND DISPOSITION AUTHORIZATION
Retention and disposition for this series is authorized by Archives general schedule Complaint investigation files, GRS-1969
AUTHORIZED: 07/20/2015
FORMAT MANAGEMENT
Paper: Retain in Office for 7 years after final resolution of complaint and then destroy.
Computer data files: Retain in Office for 7 years after final resolution of complaint and then delete.
APPRAISAL
Administrative
PRIMARY DESIGNATION
Private. Utah Code 63G-2-302(1b)(1e) 2014
SECONDARY DESIGNATION
Public