AGENCY: Department of Workforce Services. Workforce Development Division
SERIES: 22133
TITLE: Job seekers satisfaction surveys
DATES: 1997-
ARRANGEMENT: Alphabetical by Employment Center.
DESCRIPTION: This survey documents the level of the satisfaction of clients with the employment centers. The survey is conducted annually and is used to improve customer service. Information may include the type of service received by the client, degree of satisfaction in customer service areas such as response time, etc. The information is compiled into an annual report which is retained permanently.
Privacy annotation:
List of personal data included: first name, last name, personal email address, home telephone number, mobile telephone number
Purpose personal data is collected, maintained, or used: When an individual completing the survey requests to be contacted for follow up purposes this information is requested. If the person does not include this information, it is not collected. Collection of PII is not required for survey submission.
Legal authority for collecting, keeping, or using personal data: Workforce Innovation and Opportunity Act (WIOA); Temporary Assistance for Needy Families Act (TANF); and Wagner-Peyser Program
RETENTION
Retain for 3 year(s)
DISPOSITION
Destroy.
RETENTION AND DISPOSITION AUTHORIZATION
Retention and disposition for this series were specifically approved by the State Records Committee.
APPROVED: 12/1999
FORMAT MANAGEMENT
Paper: Retain in Office for 3 months and then transfer to State Records Center. Retain in State Records Center for 33 months and then destroy.
Computer data files: Retain in Office for 3 years or until administrative value has been met, if longer, and then delete.
APPRAISAL
Administrative
This survey documents the level of the satisfaction of clients with the employment centers. The survey is conducted annually and is used to improve customer service. Information may include the type of service received by the client, degree of satisfaction in customer service areas such as response time, etc. The information is compiled into an annual report which is retained permanently.