AGENCY: Department of Commerce. Division of Consumer Protection
SERIES: 30291
TITLE: Case file evidence
DATES: 2016-
ARRANGEMENT: Numerical by case number.
DESCRIPTION: The Division of Consumer Protection administers and enforces legislative acts created to protect consumers' interests Utah Code 13-2-1(2) (2025). These records document complaints filed with the Division and resulting investigations. These records include, but are not limited to, complaint planning/tracking records, financial documentation, photographs, video recordings, records related to violations, final actions, and advice given to consumers. This does not include core case information described in a separate retention schedule. Under U.C.A. § 63A-19-401.1 (2025), the Utah Department of Commerce hereby discloses this record series includes personal identifying information.
Personal Identifying Information (PII) that may be contained within Division administrative files and correspondence: name, DOB, phone number, home address, criminal records, and financial documents. The Division collects case file evidence to meet its statutory requirements for administration and enforcement pursuant to Utah Code 13-2-6 (2025). PII Legal Authority: Utah Code 13-2-1 et seq (2025).
RETENTION
Retain for 10 year(s) after case is closed
DISPOSITION
Destroy.
RETENTION AND DISPOSITION AUTHORIZATION
Retention and disposition for this series were specifically approved by the State Records Committee.
APPROVED: 09/2025
FORMAT MANAGEMENT
Paper: For records beginning in 2021 and continuing to the present. Retain in Office until scanned into electronic system and then destroy.
Paper: For records beginning in 2016 through 2021. Retain in Office for 1 year and then transfer to State Records Center. Retain in State Records Center for 9 years and then destroy.
Computer data files: Retain in Office for 10 years after case is closed and then delete.
APPRAISAL
Administrative Legal
PRIMARY DESIGNATION
Protected. Utah Code 63G-2-305(10) (2025).
SECONDARY DESIGNATION
Private. Utah Code 63G-2-302(2)(d) (2025), 63G-2-201(3)(b) (2025).