AGENCY: Department of Commerce. Division of Consumer Protection
SERIES: 30291
TITLE: Case file evidence
DATES: 2016-
ARRANGEMENT: Numerical by case number
DESCRIPTION: The Division of Consumer Protection administers and enforces legislative acts created to protect consumers' interests Utah Code 13-2-102(2) (2027). These records document complaints filed with the Division and resulting investigations. These records include, but are not limited to, complaint planning/tracking records, financial documentation, photographs, video recordings, records related to violations, final actions, and advice given to consumers. This does not include core case information described in a separate retention schedule.
Under Utah Code 63A-19-401.1 (2026), the Utah Department of Commerce hereby discloses this record series includes personal data.
Personal data that may be contained within Division administrative files and correspondence: name, date of birth , phone number, home address, criminal records, financial documents.
The Division collects case file evidence to meet its statutory requirements for administration and enforcement pursuant to Utah Code 13-2-107(6) (2026).
Utah Code 13-2-106(2) (2026).
RETENTION
Retain for 10 year(s) after case is closed
DISPOSITION
Destroy.
RETENTION AND DISPOSITION AUTHORIZATION
Retention and disposition for this series is authorized by Archives general schedule Evidence tracking records, GRS-374
AUTHORIZED: 04/27/2026
FORMAT MANAGEMENT
Paper: For records beginning in 2016 through 2021. Retain in Office for 1 year after case is closed and then transfer to State Records Center. Retain in State Records Center for 9 years and then destroy.
Computer data files: Retain in Office for 10 years after case is closed and then delete.
APPRAISAL
Administrative Legal
These records have legal value based on the usefulness to document and protect the rights and interests of an individual or organization, to demonstrate compliance with laws and regulations, or to meet other legal needs. Specifically, Utah Code 13-2-107(7)(a) (2026) establishes a 10 year statute of limitations for filing an administrative enforcement actions for alleged violations.
PRIMARY DESIGNATION
Protected. Utah Code 63G-2-305(10), (18), (21), (46), (51), (87) (2026)
SECONDARY DESIGNATION
Private. Utah Code 63G-2-302(2)(d) (2027)