AGENCY: Department of Commerce. Division of Consumer Protection

SERIES: 30292
TITLE: Core case information
DATES: 2016-
ARRANGEMENT: Numerical by case number.

DESCRIPTION: The Division of Consumer Protection administers and enforces legislative acts created to protect consumers' interests (Utah Code 13-2-1(2)(2015)). These records document complaints filed with the Division against companies and individuals, and resulting investigations, and include identifying information for complainants and respondents, investigator case notes, records of legal actions taken, and amounts paid in settlements or penalties. These records are generally maintained in a case management system. This does not include case file evidence which is described in a separate retention schedule.

RETENTION

Retain for 25 year(s) after case is closed

DISPOSITION

Destroy.

RETENTION AND DISPOSITION AUTHORIZATION

Retention and disposition for this series is proposed and has not yet been approved.

FORMAT MANAGEMENT

Computer data files: Retain in Office for 25 years after case is closed and then delete.

APPRAISAL

Administrative

Agency needs to retain core complaint case file information for 25 years to refer to historical actions in the case of new complaints.

PRIMARY DESIGNATION

Protected. Utah Code 63G-2-305(10)(2021), 63G-2-305(21)

SECONDARY DESIGNATION

Private. Utah Code 63G-2-302(2)(d)(2021)

Exempt. Utah Code 63G-2-201(3)(b)(2019), 13-11-7(2)(1987)

---