AGENCY: Department of Commerce. Division of Consumer Protection
SERIES: 30292
TITLE: Core case information
DATES: 2016-
ARRANGEMENT: Numerical by case number.
DESCRIPTION: The Division of Consumer Protection administers and enforces legislative acts created to protect consumers' interests (Utah Code 13-2-1(2)(2015)). These records document complaints filed with the Division against companies and individuals, and resulting investigations, and include identifying information for complainants and respondents, investigator case notes, records of legal actions taken, and amounts paid in settlements or penalties. These records are generally maintained in a case management system. This does not include case file evidence which is described in a separate retention schedule.
RETENTION
Retain for 25 year(s) after case is closed
DISPOSITION
Destroy.
RETENTION AND DISPOSITION AUTHORIZATION
Retention and disposition for this series were specifically approved by the Records Management Committee.
APPROVED: 11/2024
FORMAT MANAGEMENT
Computer data files: Retain in Office for 25 years after case is closed and then delete.
APPRAISAL
Administrative
Agency needs to retain core complaint case file information for 25 years to refer to historical actions in the case of new complaints.
PRIMARY DESIGNATION
Protected. Utah Code 63G-2-305(10)(2021), 63G-2-305(21)
SECONDARY DESIGNATION
Private. Utah Code 63G-2-302(2)(d)(2021)
Exempt. Utah Code 63G-2-201(3)(b)(2019), 13-11-7(2)(1987)