AGENCY: Department of Transportation. Engineering & Operations. Operations. Traffic Management
SERIES: 30462
TITLE: Express Lanes back office data
DATES: 2010-
ARRANGEMENT: Database.
DESCRIPTION: These records document the billing of Express Lanes customers for use of the toll lanes. The records are used for billing, customer service history, and storing customer contact information. Information includes customer name, address, email, credit card information, transponder ID, transaction history, and customer service interaction history.
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Limited Use Purpose - These records are strictly compiled to facilitate the core aspects of program operations, which includes deriving aggregated user-related analytics to drive future program optimization activities. Any user data collected in this program will not be shared with third-parties that do not have an essential role in this limited use purpose. User records will not be sold or otherwise made available to third-parties with an interest in monetizing the data. Similarly, any data analytics shared outside of this program area will be anonymized in a manner that ensures individual users are not identifiable.
RETENTION
Retain for 3 year(s) after end of project or program
DISPOSITION
Destroy.
RETENTION AND DISPOSITION AUTHORIZATION
Retention and disposition for this series is authorized by Archives general schedule Utility customer account records, GRS-1119
AUTHORIZED: 01/03/2023
FORMAT MANAGEMENT
Computer data files: Retain in Office for 3 years after end of project or program and then delete.
APPRAISAL
Administrative Fiscal
These records are overseen by a third party who maintains and manages toll accounts and customer service.
PRIMARY DESIGNATION
Private. Utah Code 63G-2-302(1)(s) (2022). These are private or controlled records. The government entity shall comply with 63G-2-601(2) data subject notification requirements at all times.
SECONDARY DESIGNATION
Protected. Utah Code 63G-2-305(63) (2022)