AGENCY: Department of Government Operations. Division of Technology Services

SERIES: 30838
TITLE: Customer Experience (CX) Research on Utah Services - PII data
DATES: 2022-
ARRANGEMENT: Chronological.

DESCRIPTION: This series corresponds to the personally identifiable information (PII) that may be collected as part of the customer experience initiative surveys. If users report not being able to accomplish their task, they may request follow up and provide their contact information. PII may include (but is not limited to) IP address, name, phone number, email address, and geolocation associated with customer experience.

RETENTION

Retain for 1 year(s) or until administrative need, whichever is less

DISPOSITION

Destroy.

RETENTION AND DISPOSITION AUTHORIZATION

Retention and disposition for this series is authorized by Archives general schedule Transitory tracking records, GRS-1720

AUTHORIZED: 04/01/2024

FORMAT MANAGEMENT

Computer data files: Retain in Office for 1 year or until administrative need, whichever is less.

APPRAISAL

Administrative

PRIMARY DESIGNATION

Private. Utah Code 63G-2-302(2)(d) (2024)

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