AGENCY: Department of Alcoholic Beverage Services

SERIES: 31087
TITLE: Help desk tickets
DATES: 2023-
ARRANGEMENT: By type, thereunder chronological

DESCRIPTION: These records document interactions between the agency help desk team and members of the public or licensees. Records include the full name, phone number, email address, and licensee number (if applicable) of the person requesting information or assistance. Phone calls made to the help desk generate a record and are also recorded. These records may contain information pertaining to security, finances, or other sensitive topics.

RETENTION

Retain for 18 month(s)

DISPOSITION

Destroy.

RETENTION AND DISPOSITION AUTHORIZATION

Retention and disposition for this series were specifically approved by the Records Management Committee.

APPROVED: 01/2025

FORMAT MANAGEMENT

Computer data files: Retain in Office for 18 months and then delete.

APPRAISAL

Administrative

PRIMARY DESIGNATION

Public. Utah Code 63G-2-301(4) (2020)

SECONDARY DESIGNATION

Protected. Utah Code 63G-2-305(2)(b) (2024)

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