AGENCY: Department of Government Operations. Division of Technology Services

SERIES: 31097
TITLE: Enterprise workflow and service management platform
DATES: 2024-
ARRANGEMENT: Database, thereunder chronological.

DESCRIPTION: ServiceNow primarily stores operational data related to service management, workflow automation, and process optimization. This includes data on incidents, service requests, change management, asset and configuration management, employee and customer interactions, and task-based workflows. Unlike other organizational data, which may focus on financial transactions, marketing analytics, or product development, this series of data is unique because it centers around process execution and operational efficiency.

This data enables organizations to track, manage, and optimize their internal and external services, focusing on real-time process status, performance metrics, and task management rather than broader organizational metrics or strategic insights. Its operational specificity makes it essential for ensuring day-to-day continuity and service excellence.

RETENTION

Retain for 3 year(s)

DISPOSITION

Destroy.

RETENTION AND DISPOSITION AUTHORIZATION

Retention and disposition for this series is authorized by Archives general schedule Customer request or complaint records, GRS-1783

AUTHORIZED: 01/24/2025

FORMAT MANAGEMENT

Computer data files: Retain in Office for 3 years and then delete.

APPRAISAL

Administrative

PRIMARY DESIGNATION

Protected. Utah Code 63G-2-305(12,17,18) (2024)

SECONDARY DESIGNATION

Private. Utah Code 63G-2-302(1)(n) (2024)

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