AGENCY: Department of Government Operations. Office of Data Privacy
SERIES: 31150
TITLE: Customer request or complaint records
DATES: 2025-
ARRANGEMENT: Chronological by date.
DESCRIPTION: These records document customer complaints or requests for service received and answered by the governmental entity. See Utah Code 63A-19. Records include employee email, email, organization, and messages (free format text).
Office of Data Privacy - Privacy Notice
The State of Utah ("State," "we," "our," and "us") is committed to protecting the privacy of those individuals we serve. We know your ("you" or "your") personal information is important. We appreciate the trust you place in us when you use our services and provide your personal information via our websites, other technology (such as kiosks), or in hard-copy. As a result, we process the personal information we receive from you responsibly and in accordance with applicable laws and regulations.
For purposes of this Privacy Notice, "Personal Information" means any information relating to an identified or identifiable natural living individual that is collected by the website.
Please read this Privacy Notice carefully. If you do not agree with this Privacy Notice or any part thereof, or fail to provide the requested information, you should not access or use any part of the website. If you change your mind in the future, you must stop using the website. The consequences of your rejection is that you will have to work with us directly.
Operational Information
Governmental Entity: Utah Office of Data Privacy
officeofdataprivacy@utah.gov
2. Personal Information We Collect
We collect the following Personal Information via this Website page:
Contact information
Any information you decide to provide
3rd Party Data Analytics
PLEASE NOTE: Do not provide us with any Personal Information that you do not want made public, and more specifically do not provide us with sensitive Personal Information.
3. Purposes and Uses for Your Personal Information
We collect your Personal Information you provide for the following specific purposes:
Provide a service
We use your Personal Information to:
Respond to inquiries or requests made by you
To collect data analytics for legitimate interest
To coordinate with DTS and ensure the site is secure and aligns with our policies.
4. How We Protect and Share Your Information
We take appropriate steps to help ensure the privacy of your Personal Information. Your Personal Information is stored securely and will be shared only with the third parties helping us to provide this website, except where required by law or as described in the Privacy Notice located here. The personal information collected by this page is designated as public and part of Record Series ___
5. Your Rights
You can request access to, correction of, or additional information regarding your personal information at any time. If you wish to exercise any of these rights, please contact us at: officeofdataprivacy@utah.gov.
For more information please refer to our website Privacy Notice located at https://www.utah.gov/support/privacypolicy.html.
RETENTION
Retain for 3 year(s)
DISPOSITION
Destroy.
RETENTION AND DISPOSITION AUTHORIZATION
Retention and disposition for this series is authorized by Archives general schedule Customer request or complaint records, GRS-1783
AUTHORIZED: 03/10/2025
FORMAT MANAGEMENT
Computer data files: Retain in Office for 3 years and then delete.
APPRAISAL
Administrative
PRIMARY DESIGNATION
Public. Utah Code 63G-2-201(2) (2023)