AGENCY: Department of Workforce Services. Adjudication Division

SERIES: 31428
TITLE: Constituent Services complaint system
DATES: 2013-
ARRANGEMENT: Database.

DESCRIPTION: This record documents constituent complaints about general program, policy, customer service, and treatment issues that are not based on discrimination. It contains all correspondence, employees' notes, findings or decisions (if applicable), and any other paperwork related to the complaint. See Utah Code 35A-1-111 (2023) and Utah Administrative Code R982-111 (2024).

Privacy annotation:

This record may contain the following personally identifiable information - first and last name,address, email and phone number. The complainant may also remain anonymous so there may not be PII collected. The complaint form also requests a case number such as eRep, and may require information about the facts that support the complaint.

Purpose personal data is collected, maintained, or used: Constituents may file complaints without PII, but it may be difficult to determine if there was an issue or not if personal data or specific facts about the complaint are not provided.

Legal authority for collecting, keeping, or using personal data: Utah Code 35A-1-111 (2023) and Utah Administrative Code R982-111 (2024).

RETENTION

Retain for 3 year(s)

DISPOSITION

Destroy.

RETENTION AND DISPOSITION AUTHORIZATION

Retention and disposition for this series is proposed and has not yet been approved.

FORMAT MANAGEMENT

Computer data files: Retain in Office for 3 years and then delete.

APPRAISAL

Administrative Legal

PRIMARY DESIGNATION

Private. Utah Code 63G-2-302(2)(b,d) (2025)

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