AGENCY: Public Service Commission
SERIES: 31496
TITLE: Relay Utah user data
DATES: 1988-
ARRANGEMENT: Database
DESCRIPTION: This series documents the data for applicants and users of the Relay Utah program. Eligible Utah residents with hearing or speech challenges who receive public assistance or have a qualifying income may receive assistive technology communication devices and equipment. User data is retained for the administration of the Relay Utah program, in particular to track an individual's eligibility, assigned devices, and to coordinate contact with applicants and users as needed. To protect the data's privacy and security, personal medical and financial data may be coded or removed from records before final disposition. Final action is considered when a user is no longer participating in the Relay Utah program.
Privacy annotation:
List of personal data may include: name; address; phone number; email address; medical data, diagnoses, and disability status; personal finance (income, payroll stubs, tax documentation, and so on) and benefits information; and social security number.
Purpose personal data is collected, maintained, or used: for application to the Relay Utah program, to evaluate eligibility for Relay Utah program, to assign assistive technology devices and equipment, and to coordinate contact with the applicant.
Legal authority for collecting, keeping, or using personal data: Utah Code 54-8b-10 (2025).
RETENTION
Retain for 3 year(s) after final action
DISPOSITION
Destroy.
RETENTION AND DISPOSITION AUTHORIZATION
Retention and disposition for this series is authorized by Archives general schedule Customer account records, GRS-1119
AUTHORIZED: 05/01/2026
FORMAT MANAGEMENT
Computer data files: Retain in Office for 3 years after final action and then delete.
APPRAISAL
Administrative Legal
These records have legal value based on the usefulness to document and protect the rights and interests of an individual or organization, to demonstrate compliance with laws and regulations, or to meet other legal needs. Specifically, Utah Code 54-8b-10(2) (2025).
PRIMARY DESIGNATION
Public. Utah Code 63G-2-201(2) (2026)
SECONDARY DESIGNATION
Private. Utah Code 63G-2-302(1)(b) and (2)(d) (2026)