AGENCY: Insurance Department

SERIES: 81571
TITLE: Consumer complaint files
DATES: 1970-
ARRANGEMENT: alphabetical by company name

DESCRIPTION: These records are complaints received at random from the public concerning problems and unfair treatment that the consumer has encountered when dealing with an insurance agency in Utah. At times, these complaints serve as a flag for examiners to look for trouble in this area. They may also be used to instigate a hearing to revoke the companies'/agents' right to sell insurance in Utah or start litigation criminal activities. These files include letters, memorandums, and written records of telephone conversations.

RETENTION

Retain for 5 year(s)

DISPOSITION

Destroy.

RETENTION AND DISPOSITION AUTHORIZATION

Retention and disposition for this series were specifically approved by the State Records Committee.

APPROVED: 06/1987

FORMAT MANAGEMENT

Paper: Retain in Office for 1 year and then transfer to State Records Center. Retain in State Records Center for 4 years and then destroy.

APPRAISAL

Administrative Legal

This retention is based on UCA 76-1-302 and the recommendations of the department. Previous decision: 04/26/86: 10 years/private.

PRIMARY DESIGNATION

Private

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