AGENCY: Department of Commerce. Division of Consumer Protection

SERIES: 9245
TITLE: Complaint case files
DATES: 1983-
ARRANGEMENT: Alphabetical by company name, thereunder chronological by year.

DESCRIPTION: The Division of Consumer Protection administers and enforces legislative acts created to protect consumers' interests (Utah Code 13-2-1(2)(2015)). These records document complaints filed with the Division against companies and resulting investigations, and may include complaint planning/tracking records, financial documentation, case notes, photographs, and records related to violations, final actions, and advice given to consumers. This does not include core case information, which is in a separate series (Core case information) beginning in 2022.

RETENTION

Retain for 7 year(s)

DISPOSITION

Destroy.

RETENTION AND DISPOSITION AUTHORIZATION

Retention and disposition for this series is authorized by Archives general schedule Investigation records, GRS-1733

AUTHORIZED: 06/02/2017

FORMAT MANAGEMENT

Paper: Retain in Office for 1 year after after case is closed and then transfer to State Records Center. Retain in State Records Center for 6 years and then destroy.

Computer data files: Retain in Office for 7 years after case if closed and then delete.

Microfilm duplicate: For records prior to and including 2016. Retain in State Records Center for 7 years and then destroy.

Microfilm master: For records prior to and including 2016. Retain in State Records Center for 7 years and then destroy.

APPRAISAL

Administrative Fiscal

PRIMARY DESIGNATION

Protected. Utah Code 63G-2-305(10)(2015)

SECONDARY DESIGNATION

Public

---