AGENCY: Department of Commerce. Division of Consumer Protection
SERIES: 9245
TITLE: Complaint case files
DATES: 1983-
ARRANGEMENT: Alphabetical by company name, thereunder chronological by year.
DESCRIPTION: The Division of Consumer Protection administers and enforces legislative acts created to protect consumers' interests (Utah Code 13-2-1(2)(2015)). These records document complaints filed with the Division against companies and resulting investigations, and may include complaint planning/tracking records, financial documentation, case notes, photographs, and records related to violations, final actions, and advice given to consumers. This does not include core case information, which is in a separate series (Core case information) beginning in 2022.
RETENTION
Retain for 7 year(s)
DISPOSITION
Destroy.
RETENTION AND DISPOSITION AUTHORIZATION
Retention and disposition for this series is authorized by Archives general schedule Investigation records, GRS-1733
AUTHORIZED: 06/02/2017
FORMAT MANAGEMENT
Paper: Retain in Office for 1 year after after case is closed and then transfer to State Records Center. Retain in State Records Center for 6 years and then destroy.
Computer data files: Retain in Office for 7 years after case if closed and then delete.
Microfilm duplicate: For records prior to and including 2016. Retain in State Records Center for 7 years and then destroy.
Microfilm master: For records prior to and including 2016. Retain in State Records Center for 7 years and then destroy.
APPRAISAL
Administrative Fiscal
PRIMARY DESIGNATION
Protected. Utah Code 63G-2-305(10)(2015)
SECONDARY DESIGNATION
Public